Delete your HoldX Manager account

You can permanently delete your HoldX Manager account in the app or request deletion from SSP if you no longer have access to the app.

Request deletion without the app

Email the HoldX Product Manager from the email address used for your HoldX Manager account.

Email an account-deletion request

If the button does not open your email app, write to r.czernig@ssp.de.com with the subject Delete my HoldX Manager account.

Steps

Send the request from the email address associated with your HoldX Manager account.
Include your account email address, full name, and company. Never send your password or an authentication code.
SSP may contact you at the account email address to verify that you control the account.
After verification, SSP will process the deletion request and confirm when it is complete.

Delete your account in the app

Sign in to HoldX Manager.
Open Settings.
Under Account, select Delete.
Confirm the warning and complete the requested reauthentication.

In-app deletion is immediate after successful reauthentication. It deletes the HoldX Manager account; it does not delete a separate Google account used to sign in.

Data deleted

Data	What happens
HoldX Manager identity	The Firebase Authentication account is submitted for deletion immediately.
Profile and profile photo	Deleted from the HoldX Manager backend.
Product-access requests	Deleted from the HoldX Manager backend.
Submitted support reports	Report metadata and report contents associated with the account are deleted.

Data retained or handled separately

Data	Retention
Administrative audit records	The audit detail payload is removed during deletion. The remaining audit record, including its internal target identifier, may be retained for up to one year from the recorded event.
Cloudflare Worker and infrastructure logs	May be retained for up to one year.
Firebase provider records and Crashlytics reports already sent	These are subject to Google’s provider-controlled deletion and retention processes and may not be removed by deleting the HoldX Manager account.
Quotation or product-inquiry records	Records submitted separately to SSP through Microsoft Dynamics are not automatically deleted with the app account and may be retained where required for contractual or legal purposes.
Local project files, exported BLE traces, and app data	These remain on devices or in storage locations controlled by the user. Delete them locally or remove the app’s data.

For questions about account data or a deletion request, contact Rico Czernig, HoldX Product Manager, at r.czernig@ssp.de.com or +49 7424 9804981. See the HoldX Manager Privacy Policy for full details.